We are sorry to learn that you are not pleased with your purchase. Please keep in mind that we offer live chat support at https://netvue.zendesk.com/.

Return Policy

We offer a 30-day return policy. We would like to remind you that we provide live chat support through our website at https://netvue.zendesk.com, also you can contact the customer support via support@netvue.com.
Please note:
If the reason for the return is due to the buyer's discretion, the buyer will be responsible for covering the return shipping fees. If the reason for the return is due to product defects, we will provide a shipping label for you.

How To Initiate a Return

Step 1: To start a return request, please reach out to our customer service team by sending an email to support@netvue.com or contact the live chat at https://netvue.zendesk.com.

Step 2: Once your return request has been accepted, we will promptly provide you with return instructions and arrange for either a refund or replacement. (To ensure that your return is accepted, please remember to include all cords, adapters, documentation, and accessories that originally came with the product, as well as the original packaging.)

Step 3: We require that you ship the product back to us within 10 days of receiving return instructions. Failure to do so may result in Netvue declining to accept the return product.


Netvue offers a one-year warranty and lifetime service to all of our users from the date of purchase. Please note that this warranty is non-transferable and only applies to the original purchaser of the Product. In the event that repairs or replacements are needed, Netvue reserves the right to use new or refurbished products or components, at our discretion. If the Product or a component is no longer available, we may replace it with the nearest available model that matches the original model's form, functionality, and performance, at our sole discretion.

How To Initiate a Warranty Claim

To make a warranty claim, please contact our customer service support at https://netvue.zendesk.com. In your support ticket, please provide the order number or sales invoice to our agent.
Netvue may require you to return the Product in order to process your warranty claim. If you are required to return the Product, Netvue will provide you with return instructions and arrange replacement as soon as possible. If the product is manmade defective, refund or replacement is not available.